Shipping & Returns


Shipping Information

One Moment ships worldwide for a flat rate of $10AUD. Within Australia, allow for 2-3 business days for delivery. For shipping to New Zealand, allow for 3-6 business days and for shipping to the rest of world, allow for 6 days max. Should you have any queries or comments in this regard, please do not hesitate to reach out to hello@shoponemoment.com

Each parcel has a tracking number and will be sent within 24 hours of the order being processed. Please note that parcels on delivery may be subject to delays or costs at international borders, outside of One Moment's control. These extra charges are the responsibility of the receiver.

Returns & Exchanges

One Moment will offer an exchange or credit for all purchases. Please note that items will be exchanged only if they are in their original state, unworn and in their original packaging. Please email hello@shoponemoment.com within 48 hours of delivery, stating your order number and outlining the reason for your return. Item(s) are to be returned within 3 business days, using a traceable shipping method, at the customer's cost. If the garment is deemed faulty, the shipping cost will be reimbursed by One Moment. All exchanges will be processed once the item is received and assessed.